Get in touch
Email us at info@synprism.io — we aim to reply within one business day.
Frequently Asked Questions
Can I try GetHaully before signing up?
Yes. On the welcome screen, tap Try it without an account and you can identify and price 3 items for free, with no email and no sign-up.
Trial results aren't saved anywhere. When you're ready to keep items, sign in and GetHaully saves them to your own Google Sheet. New accounts don't include free items, so the 3 free tries are the way to test it before choosing a plan.
Do I need a Google account?
You can sign in with Apple or Google. To save items, GetHaully connects to a Google account, because your inventory is written to your own Google Sheet and your photos are stored in your own Google Drive.
If you sign in with Apple, the app asks you to connect Google the first time you save an item.
How do referral codes work?
Find your code in the app under Settings → Refer a Friend and share it. When a friend enters your code, they get 50 free item uploads right away. If they go on to subscribe to a plan, they get double their plan's items for the first month and you get 25 bonus items.
To enter a code someone shared with you, sign in, go to Settings → Refer a Friend, and tap Have a referral code?
How do I delete my account?
Open the app, go to Settings, and tap Delete Account. This removes your GetHaully account and item history from our systems.
Your Google Drive photos and inventory sheets are not affected — GetHaully never stores them in the first place. Those files live entirely in your own Google account.
Where are my photos stored?
GetHaully never stores your photos. They're uploaded directly to your own Google Drive using your own Google account, and only pass through our systems briefly (up to one hour) to identify the item.
See our Privacy Policy for the full details.
How do subscriptions and item limits work?
Plans are monthly subscriptions billed through your Apple ID, and each includes a set number of items you can process per month. You can check your usage and change plans anytime from Settings in the app, and cancel anytime from your iPhone's Settings under your Apple ID, then Subscriptions.
If you're between plans and need a few extra items, item packs are available as a one-time purchase right inside the app.
The identification doesn't look right — what should I do?
You can review and edit any detail before it's finalized. For the most accurate results, try taking more photos (front, back, tags, any markings) and use the "Know what this is?" field to add context before submitting.
More photos and more detail always improves accuracy. Less detail means a more general result.
I found a bug or something isn't working right.
Email us at info@synprism.io with a description of what happened and, if possible, a screenshot. Include your account email so we can look into it quickly.
Does GetHaully work with marketplaces other than Whatnot?
GetHaully writes your inventory to a Google Sheet — you can use that data however you like, including for other marketplaces. The app is optimized for the Whatnot import format, but the underlying spreadsheet data is yours to work with.